Not only does Rich know his stuff, but he's also an extremely pleasant guy to deal with. While emailing him questions about his trigger insert, he said "send me a stamped envelope and you can have one to try". Also, when querying the whereabouts of my tuning kit (late due to Christmas mail as it turned out), he immediately offered to re-send the package, without question of payment, claim forms, or anything. A 110% good guy to deal with.
Both he and Charlie da Tuna (Bob Werner) seem to have equal amounts of positive customer feedback on the US Forums, apart from the Yellow, where Charlie's name is banned due to internal politics with Forum owners.
Walther CP-2 Match, FAS 604 & Tau 7 target pistols, Smith & Wesson 6" & 4" co2 pistol, Crosman 1377,
Baikal IZH 53 pistol, Gamo CFX Royal,177, Umarex SA-10 CO2 pistol.