Peter Dyson Warning

[greenshoots]

anybody who knows me will know i am straight as a die but this has got my goat up ...and i am fumming read below........

it seems i have been banned from buying stuff off the peter dyson website , thru a complaint i made as regards to their postage costs, a problem which they have admitted was their mistake!!! anyway after trying 3 times tonight to purchase parts i was finally sent this email...

Dear Mr. Simons,
Sorry don't know what is happening with non confirmation of order, this
should occur automatically via our online catalogue.
I note your comments regarding non response to your messages you can be
assured that your credit card details are secure on our website.
Regarding your order Mr. Dyson has asked me to inform you that he prefers
not to do business with you any more. Your credit card details have been
erased.
Wendy Dyson
Peter Dyson & Son Ltd.

morale of the story is dont make a complaint to peter dyson

[Calibre44]

Just out of interest - what was the issue with the postage costs? . I've used Dyson before with no porblems (but the weight of the item was low)

It's Kranks postage costs that I have a problem with.

[greenshoots]

seems the first time the girl in the office pressed the number 2 instead of the number 1 when totaling postage costs which was settled amicably
second time they sent the wrong item a snider case instead of a martini henry sent them a nice email they said send it back and they will refund postage which they did not sent them 2 emails to remind them eventually refunded credit card ,,know they will not accept orders from me. what a firm

viv

[barryeye]

I purchased from them what they called a Martini Henry sight ladder. When I got it it turned out to be a Martini Enfield ladder. After an e-mail they changed the wording on their ad and asked that I return the Enfield ladder to them.They don't carry Martini Henry ladders. They refunded only the cost of the sight. Not what it cost me to return it from New Zealand. Not a vast ammount of money but bad P.R. on thier behalf.
They made and admitted a mistake but I am the one out of pocket.

[Calibre44]

You’ve got every right to be fuming … banning you when you are in the right is just plain stupid!! – he even got his wife to do it for him!! – what a whimp!

[RichardH]

That seems a harsh way to treat you.

Just to balance things Mr Dyson spent a enormous amount of time on the phone with beloved recently when she was trying to order a complete set of checkering equipment as a surprise gift.

He really did go out of his way to explain it all and put together the exact package I needed at a very fair price, I think she knows more about checkering now than I do.

Just speaking as I find

Rich