seems the first time the girl in the office pressed the number 2 instead of the number 1 when totaling postage costs which was settled amicably
second time they sent the wrong item a snider case instead of a martini henry sent them a nice email they said send it back and they will refund postage which they did not sent them 2 emails to remind them eventually refunded credit card ,,know they will not accept orders from me. what a firm

viv