I had my Evo repaired about 3 months ago.

Contacted them by phone first, they said just pack it up and send it into them, which I did. I suggest contacting them to find out the correct address as the one listed in the warranty leaflet is no longer correct.

They said it would take about 2 weeks as they had a few guns awaiting service / repair but I got my Evo back within a week.

Paid for the repair by debit card over the phone. Can't really complain about that.