I recently contacted Impact about a part for a 1989 Sirrocco and ended up speaking to a very knowledgeable chap in the tech dept who knew exactly what I was after. He then transferred me to sales where I was quoted a price, which I found slightly eye watering, and paid via credit card. Considering I was buying a part for a rifle of that vintage that I'd struggle to get from anywhere else I got more comfortable with the price as the pain numbed!!
Well that was last Wednesday and when we got home today after spending the weekend away it was waiting for me. Spot on I thought I'll get that in the garage later for some therapy, and even better the invoice was only half the cost quoted to me with postage also a quid less.
Well pleased with that service.