Or they could employ loads more staff and have more phone lines manned 24/7 but who would pay for all this? The customer !!!
Lloyd has been in the airgun business for over 30 years (he joined straight from junior school it seems ) and while other shops have been and gone, Blackpool Air Rifles still thrives so he/they must be doing something right. Maybe not 100% of the time but like the old saying 'You cant please all of the people all of the time'.
Lloyd also personally supports and sponsors several local air gun clubs including Rivington Riflemen and actually shoots airguns (although his choice in motor bikes is naff ).
I see the o.p. hasn't commented since.
ATB
Ian