Hi all,
I recently had a Laser Genetics NS300 bought for me from Pellpax however upon opening the box it was clear it had been used (more like abused!). The rubber bush for mounting the laser is missing and two of the Allen bolts are cross threaded and can't be done up and the Allen slots are rounded off! The whole unit is unusable. I have phoned Pellpax four times each time being told they will phone back but they never do. I'm not after a refund but rather a replacement, has anyone had any experience of dealing with them when it comes to problems And if so how long did it take to get things sorted? I'm not looking to drag their name through the dirt, I just want to get things sorted.