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My advice would be to book online. Simply state low powered airgun in the declaration and take it to the post office. They don't ask any more questions and just take the parcel and give you a receipt
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Tell him to try another Post Office, they're not all run by folk who don't know what they're doing.
As has been mentioned many of them rely on a silly plastic picture chart that's completely misleading. I come across it often when posting knives, usually when they have new staff on the counter.
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