"upload of file failed"

[Rotherham Owl]

I'm getting the above message when trying to upload photos for my sales threads.

I've looked through my settings but can't spot anything there that could be causing the issue.

Any suggestions?

[JLB]

Same here ?

[snock]

I assume you are correctly clicking the 'attachment' icon on the toolbar, not the 'photo' icon?



The attachment icon is top row, third from right.
The photo icon is middle row, fourth from right.

[Rotherham Owl]

Yep, I tried using the attachment icon.

[angrybear]

Too much data, edit/resize down the photo.

You are trying to add it using the "manage attachments" link under the dialogue box not linking direct aren't you

[snock]

I just tried to upload 3 new attachments into a new Sales thread. It worked fine for me.
Could be something you're doing wrong. Could the image is too big, or a wrong file type.

Can you walk us through what you're doing?

[snock]

1) Click the 'attachment' icon


2) Click 'Add Files'


3) Click 'Choose File'


4) Locate the file you want from your computer


5) Click the image and select 'Okay' or 'Choose' (I'm using a Mac)


6) Click 'Upload'


7) Click 'Insert Inline'


8) Confirm upload


9) Click 'Preview thread' and if suitable, click 'Submit Reply'


If you're getting an error after this, then you are doing it wrong, or trying to upload an image that does not meet policy.

[Rotherham Owl]

I've just tried using the manage attachments tool for a new sales ad.

I tried to upload a photo in jpeg format - 3.61mb.

It failed.

[Rotherham Owl]

1) Click the 'attachment' icon


2) Click 'Add Files'


3) Click 'Choose File'


4) Locate the file you want from your computer


5) Click the image and select 'Okay' or 'Choose' (I'm using a Mac)


6) Click 'Upload'


7) Click 'Insert Inline'


8) Confirm upload


9) Click 'Preview thread' and if suitable, click 'Submit Reply'


If you're getting an error after this, then you are doing it wrong, or trying to upload an image that does not meet policy.

I get the fail message after stage 6.

[snock]

In that case, can you tell us A) how big the file is B) what is the file type?

Go to each file and, if you're using a Windows computer, right-click on the image and click 'Properties'.
The file type will be a .jpg, .png etc. and the file size will be in kb or even mb.

Thanks

[ZAKDINGEL]

I get the fail message after stage 6.

You need to resize the pictures they need to be shrunk down slightly

[Trumpetier]

I will start by saying I'm sxxt with technology, so can't explain how it works but..... Sometimes I take a picture of a scope for example and it won't upload the pics, move the scope, take another picture and presto it works like I say absolutely no idea what's happening though

[snock]

I will start by saying I'm sxxt with technology, so can't explain how it works but..... Sometimes I take a picture of a scope for example and it won't upload the pics, move the scope, take another picture and presto it works like I say absolutely no idea what's happening though

It's to do with picture size.
Picture size is measured by how much information there is in the photo.

Placing the image against a background without lots of detail is a good way to keep size down, as is using a lower resolution on your camera.

[Rotherham Owl]

Thanks for the advice - I'll try and get some images together with a smaller file size.

[Trumpetier]

It's to do with picture size.
Picture size is measured by how much information there is in the photo.

Placing the image against a background without lots of detail is a good way to keep size down, as is using a lower resolution on your camera.

Aaahhhhh I see, thanks for the explanation