Ben Taylor & Son

[rgc_swanseaARC]

Have a chat to Simon @ the airgun doctor.

He has done a bit of works with btas modified rifles from what I hear, so he may be able to assist you.

[Steyr]

Have a chat to Simon @ the airgun doctor.

He has done a bit of works with btas modified rifles from what I hear, so he may be able to assist you.

He allegedly serviced a rifle for me and it was returned worse than it was sent.

Bits missing and when a gun smith stripped to repair, it was full of crap and clear the rifle had not been worked on at all.

I wouldn't touch this professional for all the tea in china.

[eyebull]

He allegedly serviced a rifle for me and it was returned worse than it was sent.

Bits missing and when a gun smith stripped to repair, it was full of crap and clear the rifle had not been worked on at all.

I wouldn't touch this professional for all the tea in china.

I had the same from another 'gunsmith'. That's why I do all my own work now, wherever possible.

Another gunsmith (popular on the forums) basically stole the parts I sent to him to modify, which is why I am also loath to send parts to fix or mod.

[rgc_swanseaARC]

He allegedly serviced a rifle for me and it was returned worse than it was sent.

Bits missing and when a gun smith stripped to repair, it was full of crap and clear the rifle had not been worked on at all.

I wouldn't touch this professional for all the tea in china.

Thanks for this....I had a convo with him this morning about a leak that has developed on my new to me HW100 btas. It was serviced in early March.

Thankfully I know how to fix hw100's

[putty1]

. I had a convo with him this morning ......

So what are his contact details? See op.
I'm sure those that bought into the BT dream are starting to have issues and would like to contact him.
I have gone back to standard components and with a lane reg am getting 85 shots at 22ft/lb with deviation of 6fps so now wonder what all the BT hype was about. I also had a BT service done some years ago and thought it was expensive for what little appeared to have been done.
I stripped it right down myself in the end. Works well now 🙄

[rgc_swanseaARC]

Aye, I have done the same now.
Leaking cylinder, o rings not changed, grease in the hammer assembly.
Done properly now by me

[snock]

BTAS have closed which, from a customer service perspective, can only be a good thing.

I sent the leaking regulator for my ''Taylored'' FAC mk1 Rapid to him as it was letting by. I saw the O ring was perished before I sent it (cause of the let by?) and pointed it out to him; it returned to me with the same leak, the O ring was still the same perished item, and there had been insufficient postage applied to the package, which meant I had to pay the surcharge.

Therefore, not only did BTAS take the fee to fix and return it, they actually didn't address the fault, and returned it to me in the same condition as I sent it, and it cost me a few quid to pay to have the Post Office hand it over.
I would never recommend BTAS, or Ben for that matter. Never have I experienced such terrible attitude and flagrant disregard for customer satisfaction.

In the end KevG said he'd sort it for me. It was fixed at no charge, and I was returned in 2 days.

It's funny how Baz used run KevG down as being a monkey, whilst selling his mate, Ben, as the man to see for all things rapid, but in my experience Ben was the monkey and Kev's still the go-to guy.

[Baxterbasics]

BTAS have closed which, from a customer service perspective, can only be a good thing.

I sent the leaking regulator for my ''Taylored'' FAC mk1 Rapid to him as it was letting by. I saw the O ring was perished before I sent it (cause of the let by?) and pointed it out to him; it returned to me with the same leak, the O ring was still the same perished item, and there had been insufficient postage applied to the package, which meant I had to pay the surcharge.

Therefore, not only did BTAS take the fee to fix and return it, they actually didn't address the fault, and returned it to me in the same condition as I sent it, and it cost me a few quid to pay to have the Post Office hand it over.
I would never recommend BTAS, or Ben for that matter. Never have I experienced such terrible attitude and flagrant disregard for customer satisfaction.

In the end KevG said he'd sort it for me. It was fixed at no charge, and I was returned in 2 days.

It's funny how Baz used run KevG down as being a monkey, whilst selling his mate, Ben, as the man to see for all things rapid, but in my experience Ben was the monkey and Kev's still the go-to guy.

Kev is a superstar, Pete. Has sorted two rapids for me, over the years and the turn-around, quality of work and price were, quite frankly, unbelievable

[barrel]

BTAS have closed which, from a customer service perspective, can only be a good thing.

I sent the leaking regulator for my ''Taylored'' FAC mk1 Rapid to him as it was letting by. I saw the O ring was perished before I sent it (cause of the let by?) and pointed it out to him; it returned to me with the same leak, the O ring was still the same perished item, and there had been insufficient postage applied to the package, which meant I had to pay the surcharge.

Therefore, not only did BTAS take the fee to fix and return it, they actually didn't address the fault, and returned it to me in the same condition as I sent it, and it cost me a few quid to pay to have the Post Office hand it over.
I would never recommend BTAS, or Ben for that matter. Never have I experienced such terrible attitude and flagrant disregard for customer satisfaction.

In the end KevG said he'd sort it for me. It was fixed at no charge, and I was returned in 2 days.

It's funny how Baz used run KevG down as being a monkey, whilst selling his mate, Ben, as the man to see for all things rapid, but in my experience Ben was the monkey and Kev's still the go-to guy.

I would echo your sentiments with regard to his attitude. I spoke with him and found him incredibly condescending, it was for this reason I did not put the job his way. KevG on the other hand know's his stuff and is a nice bloke to deal with.

Kindest regards

Barrel

[Rapidnick]

It really saddens me to read this thread. Clearly everyone should 'speak as they find' and equally clearly, some on here have had poor service from BTAS which is a great pity. By contrast I have had excellent service every time I have had anything needed to be done by Ben. The great thing about him is that he was an innovator and not just a fixer. His work on regulator efficiency and reliability was outstanding. OK these days HUMA and Edgun have moved regulator technology on considerably-progress continues all the time after all.
Kev is also a great help and is my 'go to' man when I am unable to sort things out myself.

[eyebull]

BTAS have closed which, from a customer service perspective, can only be a good thing.

I sent the leaking regulator for my ''Taylored'' FAC mk1 Rapid to him as it was letting by. I saw the O ring was perished before I sent it (cause of the let by?) and pointed it out to him; it returned to me with the same leak, the O ring was still the same perished item, and there had been insufficient postage applied to the package, which meant I had to pay the surcharge.

Therefore, not only did BTAS take the fee to fix and return it, they actually didn't address the fault, and returned it to me in the same condition as I sent it, and it cost me a few quid to pay to have the Post Office hand it over.
I would never recommend BTAS, or Ben for that matter. Never have I experienced such terrible attitude and flagrant disregard for customer satisfaction.

In the end KevG said he'd sort it for me. It was fixed at no charge, and I was returned in 2 days.

It's funny how Baz used run KevG down as being a monkey, whilst selling his mate, Ben, as the man to see for all things rapid, but in my experience Ben was the monkey and Kev's still the go-to guy.

As per my post above, this is why I am very leery of 'forum flavour of the month' gunsmiths.

The guy who ripped me and several others off is still getting recommendations. Go figure. I remember when the sun shined out of his arse on this and other forums.