Grenadier Supplies

[EMcC]

Has anybody had any problems with Grenadier Supplies ?
I bought a moderator adaptor for my Crossman 2240 pistol from JR Ramsbottom and the only one they had was to fit a 11.5mm barrel, I wanted a 11mm fitment so sent it back and had the refund of £7.99 almost the next day.
I found a 11mm adaptor being offered by Grenadier Supplies for £9.99 so ordered and paid for 2 from them.
The ones that arrived were identical to the ones I received from JR Ramsbottom - 11.5mm :-(
I telephoned them and told them I wanted 11mm adaptors and was told they had them in stock and was asked to return them and the correct ones would be sent.
I sent them back by 1st Class post the same day I received them, Tuesday 17th so that they would get them back on Wednesday 18th.
I have heard nothing from them since nor have they acknowledged my contact through E bay.
Does anybody know if they are they a genuine company or are they somebody working from home ?

[Portzy]

IIRC I bought something from them a while ago on "the auction site" and all went well, I seem to recollect it maybe was a sling.

[TonyL]

Nice doggy.

[bighit]

Has anybody had any problems with Grenadier Supplies ?
I bought a moderator adaptor for my Crossman 2240 pistol from JR Ramsbottom and the only one they had was to fit a 11.5mm barrel, I wanted a 11mm fitment so sent it back and had the refund of £7.99 almost the next day.
I found a 11mm adaptor being offered by Grenadier Supplies for £9.99 so ordered and paid for 2 from them.
The ones that arrived were identical to the ones I received from JR Ramsbottom - 11.5mm :-(
I telephoned them and told them I wanted 11mm adaptors and was told they had them in stock and was asked to return them and the correct ones would be sent.
I sent them back by 1st Class post the same day I received them, Tuesday 17th so that they would get them back on Wednesday 18th.
I have heard nothing from them since nor have they acknowledged my contact through E bay.
Does anybody know if they are they a genuine company or are they somebody working from home ?

Our registered office is Grenadier Supplies, Unit 3, Acorn Business Park,
Keighley, North Yorkshire, BD23 2UE


They own Range Right too https://beta.companieshouse.gov.uk/company/03218118


so it seems they are more than a fred in the shed company

[secretagentmole]

Nice doggy.

But he does not look like he appreciates the driving...

[Aimstraight]

Fairly sure I have bought something from them via the bay (pellet pouch, shooting rest or something similar). I recall the name, although my bay history does not go back far enough to confirm. Not a name that I associate with any problems.

Nice springer spaniel - with the usual great hair do

[EMcC]

Ah well, I'll just sit back and wait. The person that answered the 'phone took ages before he did so thought it might have been a one man band.
I got the address right as it was on the receipt inside the jiffy bag. I used the back of it to reply so that they knew who I was and what I was talking about.

[JLB]

Have you ticked the box on your bay account to say you have returned it ? I got caught out recently when returning a mainspring, 2 weeks & nothing. If you don't tick the box it doesn't get processed by the bay, must be a new procedure as I've never had any trouble in the past.

John

[EMcC]

Yep ticked the box and had a reply from E bay but still nothing from Grenadier even after making contact via E Bay.
I think another 'phone call on Monday is needed.

[angrybear]

Sorry but I think you're just being unreasonably impatient, you only posted the return Tuesday & are putting up a public complaint on a forum on Saturday

I'm sure that to you your return is the most important matter the company could possibly be dealing with, but they might be processing 10's - 100's - or even 1000's of other orders

give the poor sod's a chance.

[EMcC]

Sorry but I think you're just being unreasonably impatient, you only posted the return Tuesday & are putting up a public complaint on a forum on Saturday I'm sure that to you your return is the most important matter the company could possibly be dealing with, but they might be processing 10's - 100's - or even 1000's of other orders give the poor sod's a chance.

They were quick enough to take my money and send the first one out and the telephone conversation was very positive.
I did send them 1st Class by return so expected the proper ones by return or at least acknowledgment - but nothing.
If an enquiry about the company and the reason for my enquiry is a Complaint then yes I am complaining but I think with good reason.
I have a piece of kit I cannot use until I get what I ordered. I intend to use it instead of my rifle for despatching trapped live rats in and around houses, of which there are quite a few at the moment due to the fields being cut or corn harvested.

[bighit]

Sorry but I think you're just being unreasonably impatient, you only posted the return Tuesday & are putting up a public complaint on a forum on Saturday

I'm sure that to you your return is the most important matter the company could possibly be dealing with, but they might be processing 10's - 100's - or even 1000's of other orders

give the poor sod's a chance.

Especially If they are sending out two outlets goods from one warehouse .

[TenMetrePeter]

I usually ask for a paid returns label for incorrect or faulty goods and photograph the made up parcel and get a certificate of posting. You can force a refund after certain time but e8ay look at something like 30 days as a reasonable refund/dispute resolution timescale.

[EMcC]

All sorted now.
Apparently it is quite a big company and my returns went to the Despatch department and took some time to get to the Returns department.
I used the address on the receipt that was enclosed with the items and when speaking to the guy about the return he just said send it back so I did.

[Randy Bohannon]

So they sorted it out in less than a week?