Has any one got an idea why airguns only get a low value compensation via parcelforce

[bighit]

As above .

I sent a Theoben Evolution to Smoking from this forum on saturday and it's still not arrived to him despite it being a 48 hour service.

The reason it has not got there is due to a parcel of paint bursting and covering loads of parcels waiting to be delivered. It wont be out for delivery until monday at the earliest now.

They have had to open the parcels to check for damages. I had packed it with offcuts of laminate flooring to protect the stock . Now if they have repacked it and not the same way I did and it gets damaged should they up the compensation as they have opened it and repacked it and if packed differently then it was not packed as I did.

I have asked Smoking to send me pics of the way it was packed and if there is damage then I will claim for it.

I would also like to thank smoking for understanding why it has taken so long to get there.


£100 is a poor value and there is not an option to pay more to up the compensation limit .

[Shed tuner]

just a guess - 'cos they don't really want to carry them, so just make it the base level of compensation they offer (so as not to appear obviously discrimanatory)

[bighit]

just a guess - 'cos they don't really want to carry them, so just make it the base level of compensation they offer (so as not to appear obviously discrimanatory)

My thoughts exactly . yet you can send just about anything and possibly up the limit ?

[robs5230]

Yep just their way of showing they'd rather not carry them at all.

Not so long ago there was consideration as to whether they would carry guns or even associated parts.
thank god that seems to have blown over

[gingernut]

48 hours delivery is something that they aspire to but often fail to achieve.

[piggy589]

Up to ten days in the recent past,it makes a mockery of the title parcelforce48.

[bighit]

48 hours delivery is something that they aspire to but often fail to achieve.

When I bought it ,it was only coming 100 or so miles to me but it had to go to coventry first them back up here . It took 5 days .

I would not be surprised if it passed my house on the way to coventry

[PhatMan]

bighit,

Seven (7) days (not including weekends) from Oxford to Hastings.

PF sent it first to the wrong PF depot (Maidstone), so instead of sending from Maidstone to the correct depot at Tunbridge Wells (17 miles), they sent it back to Oxford, then sent it from Oxford to Tunbridge Wells.

Each time, the 'clock' was reset to zero, so, yes, '48' can easily be achieved under those rules

Have fun & a good weekend

Best regards

Russ

[bighit]

bighit,

Seven (7) days (not including weekends) from Oxford to Hastings.

PF sent it first to the wrong PF depot (Maidstone), so instead of sending from Maidstone to the correct depot at Tunbridge Wells (17 miles), they sent it back to Oxford, then sent it from Oxford to Tunbridge Wells.

Each time, the 'clock' was reset to zero, so, yes, '48' can easily be achieved under those rules

Have fun & a good weekend

Best regards

Russ

Hi Russ . yes it was sent saturday and not picked up till monday . it wont be getting sent out for delivery till monday coming at the earliest .

I guess I have been the unlucky recipient of some one else's negligence ( solvent based paint sent when its not allowed to be sent or water based paint not securely packed) . parcelforce had to wait till the paint dried before opening the parcels. .

[tinbum]

The £100 limit applies to all goods they class as high risk or easily damaged, others include musical instruments and items made from or containing glass.

[venoman]

The £100 limit applies to all goods they class as high risk or easily damaged, others include musical instruments and items made from or containing glass.

Is it only airguns that you can not increase the compensation on .

[tinbum]

Is it only airguns that you can not increase the compensation on .

Here's the full list


Items excluded from compensation for loss and damage

The following goods are excluded from compensation cover:
Dangerous, prohibited or restricted goods (where you do not comply with the relevant terms and conditions), or goods sent in breach of sanctions. Please visit our prohibitions and restrictions and sanctions pages for further information.
Money, coins and financial documents (money's equivalent)

• This includes banker's drafts, credit/debit cards, current bank notes, currency notes or coins, postal orders, cheques or dividend warrants, bearer securities including share warrants, scrips or subscription certificates, bonds or relative coupons, unfranked postage stamps or revenue stamps (except a revenue stamp embossed or impressed on an instrument which has been executed), coupons, vouchers, tokens, lottery tickets, scratch cards or similar items which can be exchanged themselves or with any other item for money, goods or services, national insurance stamps. Out of circulation coins (not made of gold or silver) and bank notes are classed as collectables
• Nationally issued government certificates or licences which have a reissue value are covered for loss or damage but compensation is limited solely to the national government reissue cost. For example passports, driver's licences, wedding certificates, birth certificates, death certificates and changes of name or gender certificates
• Negotiable documents
• Stamps: unused or unfranked postage or revenue stamps. Out of circulation or franked stamps are treated as collectables for compensation purposes
• All tickets, including travel and events, or tickets which are exchangeable for goods or services e.g. airline tickets.

Valuables

• Antiques (objects over 100 years old)
• Articles made largely or wholly of platinum, gold, silver or other precious metals
• Diamonds and other precious stones
• Fur (except imitation)
• Jewellery (except imitation)
• Sim cards
• Watches and Clocks, including watch movements and other parts

Items excluded from compensation for damage

Any items that by their inherent nature are particularly susceptible to damage are excluded from compensation in the event of damage on all services. This includes but is not limited to the below:

• Automotive vehicle parts and body work for example but not limited to doors, bumpers, headlights and other large body parts or panels
• Cakes of all types
• Cases (including suitcases and musical instrument cases) when used as external packaging
• Ceramics or composites wholly or partially made of china and/or porcelain
• Collectable toys and action figures, where the original packaging contributes to the item’s value
• Computer monitors – including laptop screens, all-in-one desktops and iMacs
• Furniture – both flat packed and ready built e.g. tables, chairs, shelves, cupboards and similar items
• Lighting – fluorescent tubes, neon lighting, X-ray tubes, light bulbs etc. or any other inherently fragile lighting items
• Models, for example completed kit or scratch build models, dolls houses and architectural models
• Televisions – including CRT, LCD, LED and Plasma screens

Items made wholly or partially of the following materials or similar materials:

• Ceramics e.g. china and porcelain
• Composites e.g. concrete and fragranite
• Glass – Items wholly or partially made from or containing glass, e.g. picture frames and clocks containing glass or crystal items. Damage to other items in the parcel caused by broken glass will not be covered
• Plaster items – including plaster of paris, fibre clay
• Resin items – including amorphite, amber and composites
• Rock, stone and mineral items – including granite, marble, fossils, geodes, gem stones, crystals or similar items
• Packaging (external) – e.g. if items are sent in a suitcase, musical instrument case or in the manufacturer or retailer’s original packaging without adequate external packaging, Parcelforce Worldwide will not be liable for damage to the suitcase, musical instrument case or manufacturer or retailer’s packaging.

Other compensation exclusions, special conditions or restrictions

Perishable foodstuffs and articles: All perishable items, including food, eggs, cakes, plants, flowers, seeds and medicines, may only be sent in accordance with the terms and conditions set out under the heading "Perishable foodstuffs and articles". Please visit our prohibitions and restrictions pages for more information.

[hammy]

You don't have to use their compensation scheme, this is what small claims court is for. Yes it'll cost to start with, but better than losing hundreds.

[Portzy]

You don't have to use their compensation scheme, this is what small claims court is for. Yes it'll cost to start with, but better than losing hundreds.

I think though that if you use their services then you accept their terms and conditions. You would have to prove that their T's & C's were unfair and I'm sure that RM have been there before and have it all sewn up.

[angrybear]

just a guess - 'cos they don't really want to carry them, so just make it the base level of compensation they offer (so as not to appear obviously discrimanatory)

Sorry, but that's complete & utter rubbish,

Go to the list of items that are excluded from extra compensation & it's probably longer than the items that are entitled to the extra

It's just that 99.9% of people have never bothered to check the rules.

Oh and the rule is not entitled to extra cover, so what you get is the basic level of compensation according to the service you pay for,
so PF48 is £100, so is PF24, but PF 9-10 & AM are £200, RMSD by 1pm is £500, yet RMSD by 9am is only £50, standard 1st class is £20 but 1st signed for is £50.