daystate customer service

[zx10mike]

so i can take a daystate into an approved daystate service centre because it has a very slow leak. pay £150 and after a 3.5 hour drive come home to find insulation taped wires and it still leaks the same as before (and my £150 did not include a new battery) but can't talk to them about it ? i have sent them a message but would rather a conversation.

[Jonjon79]

I'm the same - I don't like dealing with companies that you can't speak to - especially if you're paying for a premium product.

Good luck with the rifle.

[barrel]

Did not realise they had stopped taking calls from private customers, if that is the case that stinks. I wonder what justification Daystate would give, it's doubley distasteful when you consider how much their rifles cost.

Kindest regards

Barrel

[Murphy]

IIRC it happened just after the new owners took over.

[zx10mike]

thanks for the positive reply guys.many have been stiffed over the years and to be honest i can stand the £150 for nothing but others can't, and i won't .so it is down to these great forums to give a voice and warn others if companies see customer service as beneath them. not one person on this site minds paying for a good rifle but thanks to forums we have a voice that can damage reputations.

[nikonman]

I've heard this before on numerous occasions and if I was in the market to spend Daystate-type money, it wouldn't be on a Daystate for that reason. One of the reasons that I own 3 BSA pcp's is the fact that if I have a problem, someone there will ALWAYS speak to me and help sort things out. Their Chris. Dunne on the technical side has assisted me on several occasions and the very fact that BSA will speak to you, is a considerable deciding factor in why I bought 2 further rifles after the first.

[rg627]

I was surprised to read this, but I suppose if they are aiming at diverting servicing/repairs via dealers/suppliers lots of companies do it these days. It does seem a shame however.

I remember few years back I phoned up regarding repairing an old discontinued rifle (that I bought used from a gun shop) and was invited down to the factory the same week, none of this 'take it back where you bought it from' thinking. I fetched it down, they repaired it there and then and I had a good chat with them and was showed around the site. 10/10 for service, I left thinking 'what a nice surprise regarding after care'. I was surprised at how easy it was to organise the repair.

It filled me with faith in the brand, especially in this throw away society.


I hope they don't go downhill in the service department, as others say it's not exactly buttons that people pay for their products.

[Josie & John]

I remember ordering a new stock some years ago and being invited to the factory to have it fitted/collected. Ken Gibbon, the MD at the time even took the time to show us around the factory. We walked away with the impression of first rate customer service. It is a shame to hear how this now seems to have been consigned to history.

You can tell a lot from a company from their interaction with customers and being inaccessible does not create the right impression.

J&J