I'm really surprised as the only dealing I had with him was around 6 months ago when I took an Ultra down for him to look at early one Sunday morning and ended up spending a very interesting 3 hours with him whilst he did an amazing job on the Ultra. He appeared very knowledgeable and certainly knew his was around BSA's but it's very disappointing to hear that his service and communication is so poor if not done face to face.

Sad to hear of your problem with him BB, hope you get it sorted soon mate.