Originally Posted by
Unframed Dave
I'm not seeing a witch hunt. I'm seeing a customer complaint which has been bought to the attention of the airgun community and has been dealt with very badly. The obverse, I'm seeing a minority of people who may have some link to Carl coming to his defense or trying to help him. Admiral, but very much a minority.
If you're a small business serving individual customers, you need to earn repeat business and word of mouth recommendation. This comes from loyalty and you earn it from trust.
I was self employed in the service industries for several years and learnt very early on that things go wrong. It's inevitable. How you deal with it though is massively important and if you deal with it well, you can earn greater trust from your customers than a perfectly transacted deal. You may even come out with a touch more respect, people like honesty and they like to deal with people who demonstrate pro active qualities in dealing with a problem and ensuring it won't happen again.
This hasn't happened and it appears to be a regular occurrence.
My definition of a white lie and the man in questions is vastly different. I've also worked with my wife for plenty of years, it isn't always a perfect situation but our communication has been very, very close.
Finally, hinting at legal action as a first port of call is very immature in business. Especially when you know full well you stand to look an utter twat if the other party decides to call your bluff.
I've never called on airtechs services, but from what I've read, I won't be doing so in the future.
Dave