Mtc Customer service

[maxtich]

Just to find out if anyone else is had problems with Mtc customer service.
I sent them an email on their website regarding a problem with their Range finder,according to the website they aim to respond within 48 hours.
No response to date and it’s been over a week??

[Trumpetier]

Do they have a contract number ? If so ring.

[maxtich]

Yes they do! But it’s only for the trade,and joe public only option was to leave message in their web site

[madcarlos]

Sure there was some problems a while ago regarding this company, can't remember exactly what I only remember has I bought the big genesis scope and then seen bad feed back, Should be info somewhere on the net, Try a search,

[airgun]

Same with daystate I needed a battery for my mk4 just go through to trade they sorted no problem

[bighit]

Try Gary C on here. I think he still helps out at MTC.

[villaman]

What do you expect when they are part of daystate

[maxtich]

What do you expect when they are part of daystate

I didn’t know that!
Defo time to part company with anything Mtc!

[madcarlos]

What do you expect when they are part of daystate

Mtc mk4 mct all makes sense now,

[angrybear]

There was someone on here (NOT Gary C) who worked for the people who took over when Gary sold up, a search should find the very long thread about various issues, he sorted me out but I've long deleted the PM's.

If emails are not replied to then phone them, whether it says "trade only" or not.

[bighit]

There was someone on here (NOT Gary C) who worked for the people who took over when Gary sold up, a search should find the very long thread about various issues, he sorted me out but I've long deleted the PM's.
.

Woodmeister no longer works for MTC. Post 147 here http://www.airgunbbs.com/showthread....90#post7387790

He went to Sterling Arms http://www.airgunbbs.com/showthread....ling-armaments post 23

[Micky Spillane]

I was just guessing it wasn't Gary C anymore as he was always a gent to deal with. People could learn a lot about customer relations from people like him. Politeness and positivity cost nothing. Come on Daystate we are the guys who spend our hard earned on the products you produce, try to be a little more proactive.

[Mekon88]

it is possible the email was not received, try re sending from another mail box

[maxtich]

Thanks to all who have contributed.
Il try again on Monday and hopefully get a response.

[Gary C]

Hi All

I run MTC support, and pick up emails 7 days a week up until 11pm. I am very surprised to read this. My direct number is 07768 712524, available 0800 to 2200 365 days a year, also on whatsap. If anybody pays for calls text me and I will call back. That's how I do customer service, please feel free to offer improvements
Feel free to share this if anybody ever can't get through on the support@mtcoptics.com email. Our IT chap seems to think the spam filter may have been a bit aggressive.

I have no excuse for the office landline number, it could and should be better, but as a consultant I have given my input, that's it.