A warning to bsa R10 owners !

[scorpiont10]

Go straight to Citizens Advice and tell them exactly what has happened. I doubt very much that a business can simply fit new parts without advising you first and discussing costs. If his work was warranted for life then it matters not what it was written on - far more powerful, however, are your consumer rights and it's a real shame that the vast majority of people are unaware that we have the best consumer rights in Europe - forget 1 or 2 years, in many cases you are covered by law up to 7 years. When an item is sold, by a retailer, in this country, the warranty they put on is merely an added bonus - it has no real meaning.

[JLB]

These stories are very common, unfortunately for any tuning company or individual 'you are only as good as your last mistake'. The real test is how these companies/individuals put things right when it does go wrong however costly. Does Mr Bowkett give a lifetime guarantee on his work ? I would think that difficult for anyone, especially with PCP's given that 'O' rings might be considered a servicable item prone to wear & failure over time. I hope it gets resolved to everyone's satisfaction.

John

[wild dogman]

There been a few people that have had problem's with r10 reg's and the s10 when they used to sell then years ago
Ive had 3 R1O's all had bad reg's
1 went back to the shop for a swap for hw100k the other 2 bought used at the right price so fitted a huma reg problem solved

The s10 I bought new years ago went back to bsa 3 times still bad swap/px in the shop for rapid 12 mk2 headache went fewwww lol

Its a shame as they nice looking rifles but the reg's are just not reliable or have I and others been the unlucky ones lol

[oldskoolzzz]

There been a few people that have had problem's with r10 reg's and the s10 when they used to sell then years ago
Ive had 3 R1O's all had bad reg's
1 went back to the shop for a swap for hw100k the other 2 bought used at the right price so fitted a huma reg problem solved

The s10 I bought new years ago went back to bsa 3 times still bad swap/px in the shop for rapid 12 mk2 headache went fewwww lol

Its a shame as they nice looking rifles but the reg's are just not reliable are have I and others been the unlucky ones lol

Chap down my club bought a R10 brand new and had planned to put a huma reg in it from the start after hearing how unreliable the standard regs are.

He only had it a short time from new and coincidentally when the huma reg turned up he discovered the original reg had spat it’s dummy out at the same time talk about timing

He’s not had a single issue with it since the huma reg and it’s one of his main hunting setups.

[mikehill]

Are the SE regs the same ?

[roster11]

Iv had plenty of dealings with JB over the years, the S10 i own is a MK2 and is still going strong, pellet on pellet to 50yard. Yes, recently i sent it back to John for a stage 2 blueprint and yes he did suggest it to be done after the rifle had been in hibernation for about 2 years. It had totally given up on firing with the amount of verdigris that had built up in that time. At the same time he stripped both buddy bottles and rebuilt them (free of charge) and they're like new again. I think what needs mentioning here is that his lifetime warranty cant be expected to be used after neglect. And leaving a regged PCP rifle in a cupboard for years without firing it is neglect lol. Like bear said I think the only other option than the high grade plastic reg is to return your rifle in bits then that's £40 wasted in postage plus you having to find someone to fit an expensive new reg.

[robs5230]

Iv had plenty of dealings with JB over the years, the S10 i own is a MK2 and is still going strong, pellet on pellet to 50yard. Yes, recently i sent it back to John for a stage 2 blueprint and yes he did suggest it to be done after the rifle had been in hibernation for about 2 years. It had totally given up on firing with the amount of verdigris that had built up in that time. At the same time he stripped both buddy bottles and rebuilt them (free of charge) and they're like new again. I think what needs mentioning here is that his lifetime warranty cant be expected to be used after neglect. And leaving a regged PCP rifle in a cupboard for years without firing it is neglect lol. Like bear said I think the only other option than the high grade plastic reg is to return your rifle in bits then that's £40 wasted in postage plus you having to find someone to fit an expensive new reg.

I can sympathise with the OP here.
Its not the quality of the reg that's in question or how little the rifle had been used.
Its the fact that work had apparently been carried out on the rifle without the owner's consent and the owner then being billed for something that he didn't expect.

I've always understood John's work carried a lifetime guarantee. Is that now a guarantee subject to certain conditions ? If so those conditions need to be made very clear

[Jesim1]

I've always understood John's work carried a lifetime guarantee. Is that now a guarantee subject to certain conditions ? If so those conditions need to be made very clear

I have no connection to any of this, and agree written terms settle things quicker, while I also understand a reputation can be all you need to support it?

Looking at any kind of lifetime guarantee made by a "repair agent" let's call it for easy wording, my expectation would be for any work to be guaranteed for life, but not necessarily the components he has fitted or something failing due to lack of use or lack of maintenance. If you bought a car and left it parked up for two years, would you expect the manufacturer to get it up and running again under warranty? Or if they serviced it and then you left it for two years and the engine seized, would that be reasonable?

To me it's more about "is he being reasonable in his actions?" It does not sound like his work was faulty, it sounds more like wear and tear for short of a better explanation. So then did he do the work for free and just charge for the shipping and the new reg, or did he charge for everything, which to me would have been a tough one to swallow with a lifetime guarantee?

Ultimately we still won't know unless it's made public and once again - we can make out own minds up, because just now it's just speculation and sabre rattling with no real meat on the bone.

I'd also suggest we keep it civil and not personal, we don't need pistols at dawn

James

[robs5230]

I have no connection to any of this, and agree written terms settle things quicker, while I also understand a reputation can be all you need to support it?

Looking at any kind of lifetime guarantee made by a "repair agent" let's call it for easy wording, my expectation would be for any work to be guaranteed for life, but not necessarily the components he has fitted or something failing due to lack of use or lack of maintenance. If you bought a car and left it parked up for two years, would you expect the manufacturer to get it up and running again under warranty? Or if they serviced it and then you left it for two years and the engine seized, would that be reasonable?

To me it's more about "is he being reasonable in his actions?" It does not sound like his work was faulty, it sounds more like wear and tear for short of a better explanation. So then did he do the work for free and just charge for the shipping and the new reg, or did he charge for everything, which to me would have been a tough one to swallow with a lifetime guarantee?

Ultimately we still won't know unless it's made public and once again - we can make out own minds up, because just now it's just speculation and sabre rattling with no real meat on the bone.

I'd also suggest we keep it civil and not personal, we don't need pistols at dawn

James

I've no intention of being anything other than civil and don't need directing to be so.

In terms of what the OP says happened, i.e work carried out and charged for. I'd be as miffed as he is.

The guarantee issue was just a question and my thoughts that if there are any limitations on a guarantee, it should be made clear what the guarantee covers. I've certainly no gripe with JB and have had one of his blueprints myself.