The long version is in the ‘hard case clearance’ thread on AGF... in a nutshell they sold off a load of clearance stock some of which was visibly damaged. They promised refunds which have as yet not materialised.
I am incredibly unimpressed with Air Arms customer service.
Their handling of issues related to a very simple damaged item has been less than ‘good’.
Buyer beware. The great reputation of their rifles doesn’t offset the poor customer journey.