Update..
I have now got through and it seems that there is a problem with obtaining supplies from BSA.
I have to say that I did find the staff very helpful so I will consider placing another order in the future.
Pete.
Hi all
I'm still waiting for a small order I placed with Pellpax over a week ago.
I can't seem to get a response on email and on the couple of occasions I've had to phone them, today,they've been engaged.
Is anyone else experiencing problems with them..?
This is the first time I'm ordering from them so I'm not sure what the service is like historically...
Will keep trying the phone though!!!
Pete.
Update..
I have now got through and it seems that there is a problem with obtaining supplies from BSA.
I have to say that I did find the staff very helpful so I will consider placing another order in the future.
Pete.
I mentioned to them that one tin had been "slightly" dinted in transit, a couple of days later i had a free tin posted to me with a not saying they were reviewing their packaging.
Good service !
Mart.
I've no experience of their mail order service, but I fortunately live in the area and have found them to be very helpful and fair when I've bought from the shop. If you're ever in Cromer, take a look at the largest range of pellets that you've ever seen - not to mention lots of other stuff @ very reasonable prices.
hello pete,
if its bsa pylarms you could be in for a long wait.about 2-3 months ago i ordered some from pelpax and after about 5-6 weeks i gave up and got my money back.this is no reflection on pellpax who were very courtious and helpfull,they as you say just couldn't grt them off bsa.
I rate pellpax very highly and have never had a problem with their service, 9.9 times out of ten the items is dispatched same day and you get it the next!
Cheers guys.
Bullcelt,you're right it's BSA that seem to be the problem for some reason.
When I spoke to the guy at Pellpax earlier today he said he's considering dropping BSA as a supplier due to all the problems hes had thus letting his customers down-seems to be an ongoing thing.Afterall he understandably has a business to run.
Wonder whats going on down at BSA then..?
Pete
i used jsr earliar this week for the first time......order arrived straight away,,,cannot praise them enough
I get most of my pellets from pellpax always good service, well packed and last time the daystate 4.53 were late coming in and I got a free tin sent with order! cannot recommend them highly enough