I have no experience of the chaps mentioned in this thread. In fact, I don't think I was into air rifles while they were around but, some of these experiences are quite saddening and, I'm pleased to say, I've only experienced decent blokes and top class customer service in the few short years that I've been back to shooting.
A while ago, I wanted some Rowan parts for my TX so, I took a morning off and drove over to see them.
When I got there, it turned out that they were in the middle of a factory move so, it was probably a real PITA time for someone to turn up unannounced. Despite this, I was given a full factory tour and shown everything from the raw materials to the CNC machines working away and, the finishing of the end products.
They were happy to chat and answer questions. They took the time to make sure that I was happy with the parts supplied and, that I was confident in fitting them. They even threw in some stainless stock bolts FOC.
We even had a good natter about Robot Wars.
Nick has been patient and generous when I've been a ham fisted twat and broken his piston extensions.
BSA gave me a rifle for a charity raffle at work.
I always found Tony Belas helpful and happy to chat (by email) while he was at Daystate.
There are more instances that I can recall but, working in retail and, dealing with customers, suppliers and management, so far I've found the airgun community to be pretty unique - in a good way.