Quote Originally Posted by Phil Russell View Post
That is very wise ... but in the case I quoted I was given all the necessary proof in hard copy when I handed the package over the counter at the depot. This had been printed out on thair system and was, in fact, the receipt for the transaction detailing everything, my details, where the parcel was going (name, address, postcode) so they had all info already. As I also managed to get the 'delivery note' online they clearly had that electronically already as well. Yet the still wanted me to send them scans of a hardcopy print of all this information. as I said ... they won, I gave up as it was not worth it. I think that is what they wanted. I even complained about it, during the process but just had a repeat note saying they wanted the information.
Cheers, Phil
So instead of sending the information you had as hard copy you thought it was more efficient to open a complaint in principle, then gave up? If so that doesn't make much sense. I don't see the logic in sidestepping something that is easy to do on a point of principle, making a harder step then complaining you were made to give up because it was all to hard. Is there something hard about taking a photo of a receipt on a phone and sending them the thing?