Maybe you have a point. But I do not use a mobile with camera (so, yes it is hard to do, in fact impossible ) and taking a scan is a bit of a faff (is that the word?) and the sum claimable was not great anyway. I had already had to 'register' with them online to start the process, again not a very user friendly operation. So I thought there was more to life than following their system.
Hey ho ...
Cheers, Phil