I have looked on their website and it seems you can only contact them through it which prevents me from attaching pictures.
It also states they will only replace one item. I have three faulty ones but I'll settle for one good one!!!

I have three new style ball moulds and all three are defective.

I bought one in May 2020 off that auction site and the sprue cut off is too deep and it leaves a lip on the ball. There were no others available anywhere so managed with it.

Kranks got a new stock of them in so I sent for one in January of this year.. The two halves do not line up and the sprue does not cut off flush with the ball. I sent a sample of the cast balls to Kranks and they sent me another mould. That one is defective as well
It is not as bad as the second one I bought but it is not really up the the usual standard of LEE moulds.

So now I have got three .390" balls moulds and all of them are defective.

The other option is to write to them if I cannot e-mail them.