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Thread: Does anyone know the email address of LEE in America?

  1. #1
    Join Date
    Jun 2010
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    Does anyone know the email address of LEE in America?

    I have looked on their website and it seems you can only contact them through it which prevents me from attaching pictures.
    It also states they will only replace one item. I have three faulty ones but I'll settle for one good one!!!

    I have three new style ball moulds and all three are defective.

    I bought one in May 2020 off that auction site and the sprue cut off is too deep and it leaves a lip on the ball. There were no others available anywhere so managed with it.

    Kranks got a new stock of them in so I sent for one in January of this year.. The two halves do not line up and the sprue does not cut off flush with the ball. I sent a sample of the cast balls to Kranks and they sent me another mould. That one is defective as well
    It is not as bad as the second one I bought but it is not really up the the usual standard of LEE moulds.

    So now I have got three .390" balls moulds and all of them are defective.

    The other option is to write to them if I cannot e-mail them.

  2. #2
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    Jun 2010
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    I could not find the email so I had to send a letter by air mail to them. I included pictures and invoices to show it was a genuine complaint.
    I have returned the moulds to Kranks, who will also take this up with LEE.
    Kranks have reimbursed me in full and I am grateful that they dealt with this problem so quickly.

    Ball 1 is the first mould I bought in 2020 off that site.

    The other pictures are of the new mould I bought from Henry Krank.

    https://i.postimg.cc/MGnfqnKB/Ball-1.jpgbeach road breakfast

    https://i.postimg.cc/QCmdpDds/Ball-2.jpg

    https://i.postimg.cc/P59rb2TL/Ball-3.jpg

    https://i.postimg.cc/Hn6Trt6k/390-dia-Mould.jpg

    If anyone has a an old style Lee 2 cavity .390" ball mould they would like to part with I would be interested.

  3. #3
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    Apr 2009
    Location
    Swansea
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    lee america


  4. #4
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    Quote Originally Posted by leswado View Post
    Hi, Thanks for the link.

    I found that when I was looking and wrote to them because I cannot attach pictures.

    My, apologies I should have updated the thread.

    I wrote to LEE on the 18, March 2022 and I have not had a reply.
    In the meantime Kranks have reimbursed me for the mould and the postage.

    Atb.

  5. #5
    Join Date
    Jan 2003
    Location
    Portsmouth
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    2,698

    Support Portal.....

    Here is a link:

    https://support.leeprecision.net/en/...s/create/step1

    They have always provided good support for their products.
    If it has a trigger, I'm gonna enjoy it!

  6. #6
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    Manchester
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    Quote Originally Posted by English View Post
    Here is a link:

    https://support.leeprecision.net/en/...s/create/step1

    They have always provided good support for their products.
    Thanks for posting.

    I wrote to Lee and sent pictures as well.
    I have not heard anything from them.

    So far I have had four defective moulds, two were returned to Krank's the other two I have to use.
    I will never buy another new style Lee mould.

  7. #7
    Join Date
    Aug 2008
    Location
    Ashford
    Posts
    1,221
    They're clearly having quality issues with rushing production to try and keep up with immense demand. I've got a few Lee moulds and only the ones from the last 2 years have issues. The cheap 2 cavity ones and even a damned expensive 6 cavity one i had shipped over from the US, all are worse than the older ones. I'm burnt at this point. I think in future I'll be spending the extra to get reliable moulds from another maker.

  8. #8
    Join Date
    Jul 2008
    Location
    Walsall
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    3,796
    Try:-

    Info@leeprecision.com

    Atb
    Chris
    BSA Ultra Multi .22 ( Falcon Merlin 10x42T, `Tweaky` reg, HW mod, Cobra Merlin+Dipol L3 ), Skan M32 .177 (3-12x44 mini SWAT), Alros Trailsman .177 (Simmons WTC 1.5-5x20 , `Tweaky` reg ), Steyr Evo 10e and a Daystate Pulsar. 177..

  9. #9
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    Website certainly does allow attachments when contacting support via their website and I've had excellent responses from them - even regarding very old out of date (historical even)m products. Give it a go.

  10. #10
    Join Date
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    Manchester
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    Quote Originally Posted by aris View Post
    Website certainly does allow attachments when contacting support via their website and I've had excellent responses from them - even regarding very old out of date (historical even)m products. Give it a go.
    I could give them another try. They have not replied to my letter so I don't hold out much hope. Kranks reimbursed me for the two defective moulds. Two I have are poor but I have to use them and I can't find anyone else that does the size I want. An old style Lee .395" ball mould would suit my needs at the present time. A .390" ball would be useful as well.

    What happened to quality control? These days it seems that with everything it is a case of you pays your money and takes your chance.

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