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Thread: Excellent customer service part 2!

  1. #1
    Join Date
    Nov 2007
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    Excellent customer service part 2!

    Sent my prosport off to Air Arms for new barrel/shroud assembly in October (old shroud got grazed many moons ago, tried some cold bluing but didn't match rest of rifle). Unfortunately it came back with several deep scores on the main body. Guy from Air Arms (may have been general manager) got back to me within a week, was quite apologetic and it was collected by courier last week. New body fitted (new serial number) and came back today by courier no extra charge. That is what you call customer service! Impressed again!

  2. #2
    Join Date
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    Quote Originally Posted by thechemist View Post
    Sent my prosport off to Air Arms for new barrel/shroud assembly in October (old shroud got grazed many moons ago, tried some cold bluing but didn't match rest of rifle). Unfortunately it came back with several deep scores on the main body. Guy from Air Arms (may have been general manager) got back to me within a week, was quite apologetic and it was collected by courier last week. New body fitted (new serial number) and came back today by courier no extra charge. That is what you call customer service! Impressed again!
    Not the bit where they damaged your main tube, while replacing your shroud I assume, that isn't part of good customers service ?
    I suppose replacing stuff they damaged could be seen as good customer service ..
    Looking for TO-6 Trigger unit unmessed with or T0-6 kit for 34

  3. #3
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    Quite so, I'd call damaging a customers rifle and then sending it back with that damage utterly appalling customer service, and replacing it with a new item the only possible action they could take.

  4. #4
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    id say the same

  5. #5
    micky2 is offline The collector formerly known as micky
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    Quote Originally Posted by angrybear View Post
    Quite so, I'd call damaging a customers rifle and then sending it back with that damage utterly appalling customer service, and replacing it with a new item the only possible action they could take.
    Yes l totally agree. that is what you would expect, but don't always get these days.

  6. #6
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    Quote Originally Posted by angrybear View Post
    Quite so, I'd call damaging a customers rifle and then sending it back with that damage utterly appalling customer service, and replacing it with a new item the only possible action they could take.
    Yep totally agree
    In a battle of wits I refuse to engage with an unarmed person.
    To one shot one kill, you need to seek the S. Kill only comes from Skill

  7. #7
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