I bought a Preshot rifle earlier this year and sat on top was a Hawke panorama 6-18x 50 IR AO scope.
I liked this scope and it was great until the sun came out, then it got very milky.

I emailed Hawke asking if it was possible to have this scope serviced. Next morning I had a reply offering to look at the scope, advise me what could be done or in the alternative a discount on an equivalent scope.

I returned the scope to Hawke who then replied to me by email saying nothing could be done to restore my scope.
Included was a link to the Hawke website and a 50% discount code.
I have ordered a new scope which arrived today. The scope is covered under their lifetime warranty.

My initial email was on a Sunday afternoon. I posted my scope on Wednesday and DPD delivered today, Saturday. The whole process taking 6 days.

Now my scope was not under any warranty, it was secondhand.
I feel Hawke have gone above and beyond in this matter.