Does anyone know the email address of LEE in America?

[enfield2band]

I have looked on their website and it seems you can only contact them through it which prevents me from attaching pictures.
It also states they will only replace one item. I have three faulty ones but I'll settle for one good one!!!

I have three new style ball moulds and all three are defective.

I bought one in May 2020 off that auction site and the sprue cut off is too deep and it leaves a lip on the ball. There were no others available anywhere so managed with it.

Kranks got a new stock of them in so I sent for one in January of this year.. The two halves do not line up and the sprue does not cut off flush with the ball. I sent a sample of the cast balls to Kranks and they sent me another mould. That one is defective as well
It is not as bad as the second one I bought but it is not really up the the usual standard of LEE moulds.

So now I have got three .390" balls moulds and all of them are defective.

The other option is to write to them if I cannot e-mail them.

[enfield2band]

I could not find the email so I had to send a letter by air mail to them. I included pictures and invoices to show it was a genuine complaint.
I have returned the moulds to Kranks, who will also take this up with LEE.
Kranks have reimbursed me in full and I am grateful that they dealt with this problem so quickly.

Ball 1 is the first mould I bought in 2020 off that site.

The other pictures are of the new mould I bought from Henry Krank.

https://i.postimg.cc/MGnfqnKB/Ball-1.jpgbeach road breakfast

https://i.postimg.cc/QCmdpDds/Ball-2.jpg

https://i.postimg.cc/P59rb2TL/Ball-3.jpg

https://i.postimg.cc/Hn6Trt6k/390-dia-Mould.jpg

If anyone has a an old style Lee 2 cavity .390" ball mould they would like to part with I would be interested.

[leswado]

Don't know if this is of help.

https://support.leeprecision.net/en/...s/create/step1

[enfield2band]

Don't know if this is of help.

https://support.leeprecision.net/en/...s/create/step1

Hi, Thanks for the link.

I found that when I was looking and wrote to them because I cannot attach pictures.

My, apologies I should have updated the thread.

I wrote to LEE on the 18, March 2022 and I have not had a reply.
In the meantime Kranks have reimbursed me for the mould and the postage.

Atb.

[English]

Here is a link:

https://support.leeprecision.net/en/...s/create/step1

They have always provided good support for their products.

[enfield2band]

Here is a link:

https://support.leeprecision.net/en/...s/create/step1

They have always provided good support for their products.

Thanks for posting.

I wrote to Lee and sent pictures as well.
I have not heard anything from them.

So far I have had four defective moulds, two were returned to Krank's the other two I have to use.
I will never buy another new style Lee mould.

[Solvo]

They're clearly having quality issues with rushing production to try and keep up with immense demand. I've got a few Lee moulds and only the ones from the last 2 years have issues. The cheap 2 cavity ones and even a damned expensive 6 cavity one i had shipped over from the US, all are worse than the older ones. I'm burnt at this point. I think in future I'll be spending the extra to get reliable moulds from another maker.

[Sir_SwampThing]

Try:-

Info@leeprecision.com

Atb
Chris

[aris]

Website certainly does allow attachments when contacting support via their website and I've had excellent responses from them - even regarding very old out of date (historical even)m products. Give it a go.

[enfield2band]

Website certainly does allow attachments when contacting support via their website and I've had excellent responses from them - even regarding very old out of date (historical even)m products. Give it a go.

I could give them another try. They have not replied to my letter so I don't hold out much hope. Kranks reimbursed me for the two defective moulds. Two I have are poor but I have to use them and I can't find anyone else that does the size I want. An old style Lee .395" ball mould would suit my needs at the present time. A .390" ball would be useful as well.

What happened to quality control? These days it seems that with everything it is a case of you pays your money and takes your chance.