Hawke
I had a very positive experience -

Sent an old (cheap sport range) scope for service, as they could not do it (well uneconomical I'd think) offered a replacement scope at significantly discounted price.
I was not original owner of the scope I sent in for repair / service , but do own several Hawke scopes (from new)

I thought this was really good service, more than fair.

I don't know if Hawke were Deben years back, but Deben were always great for customer service too.

I remember some dodgy early cheap Hawke scopes that changed poi if you touched anything, but for a long time now they have been really solid decent scopes punching generally above their price range.
For the money I think the Vantage are terrific especially.

I'm looking forward to receiving my new discounted purchase.

Speedy straight forward communications too - cor a British Company too - hurray !