Either the pawl that rotates the magazine is worn or, more likely, the pawl spring is broken.I believe Umarex call this part the cylinder 'hand' , but really it is a pawl.
Remove the magazine and look inside the top,where the mag sits against the rear of the topslide now pull back slowly on the hammer or trigger and you should see an alloy pointed arm( the pawl) moving slowly upward. this is the part that rotates the mag. it should protrude slightly as it lifts, if it does not protrude or lift then that is either the pawl itself or the leaf spring behind it is broken.
This is a job best left to someone who is familiar with these pistols.
Pete.