and how can the person saying it was not there prove it?
should he do an unboxing video as proof or the sender doing one when packing ? he could let the sender know asap once he has opened the box to check the contents arrived safely.
if he asked for a magazine ,a moderator and other items but then found they were not there ,he could advise the sender. my old boss did this. saves this thread being posted up on line
we had a customer that would send a head off an engine for valve work but always forget to send the valve stem seals .they boss would call him before we started the job. .
saying he did not work on some one else rifle then proved wrong .
the fact that over the years others have had issues just proves the guy has unhappy customers . some claim to have lost items but most claim he has communication which he has admitted to also.
Can't see him claiming slander if he has admitted his own failings .
I pity the people that want to use his range if he is going to continue to be a one man outfit. or people employed by him .
lack of communication is not good for a business.