Quote Originally Posted by distantcamera View Post
This response from Royal Mail, confirming that I should have been able to use Special Delivery. No need to lie about the contents!



Now that I have that I have submitted a complaint to the Post Office, not about their staff, but about the helpline giving the staff the wrong information.
It will no doubt be a training issue

If enough people complain there may be a memo sent to staff. But I would not hold my breath .