It's progress in the face of harder economic times - not that it makes it better for the customer, but Daystates stance is that if they keep pulling technicians off the production line then the lines slows down, they fall behind with orders/production, and that in turn creates more complaints - it's a lose/lose for all companies in this size segment - they are small enough that customers expect personal service, but big enough that they need to change the way they do things to grow and produce products effectively.

Look at large companies like Vauxhall - no one here would dream of calling the factory to ask about a new starter motor

I'm not saying I support this, but I do understand it, and I guess paying someone £20k to answer calls and deal with queries is a big hit on the profits when they have a dealer network already in place who can field these, all be it at a lower level or higher cost to the customer.

James