Hawke Customer Service - Very Good

[harvey_s]

A different Customer Services rep this week & it seems their published "Lifetime Warranty" isn't "Lifetime" at all it's 10 years & even then only applies if you still have the receipt.
my scope is being returned as they are unable to repair it.

From Hawke's UK website...

The Hawke No Fault Lifetime Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product. Occasionally we may replace your product with an equivalent of equal or better physical condition. Hawke’s No Fault Warranty applies only to products purchased after January, 1 2018. Items purchased prior to January 1, 2018 are covered under Hawke’s original warranty, see your instruction booklet for details. Applies to the original owner only. Please retain your purchase receipt or you can register your purchase here.

The way I read that is the newer stuff has a lifetime warranty and maybe it's the pre-2018 stuff that has a 10 year warranty (which I believe was an EU directive).

[angrybear]

From Hawke's UK website...

The Hawke No Fault Lifetime Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product. Occasionally we may replace your product with an equivalent of equal or better physical condition. Hawke’s No Fault Warranty applies only to products purchased after January, 1 2018. Items purchased prior to January 1, 2018 are covered under Hawke’s original warranty, see your instruction booklet for details. Applies to the original owner only. Please retain your purchase receipt or you can register your purchase here.

The way I read that is the newer stuff has a lifetime warranty and maybe it's the pre-2018 stuff that has a 10 year warranty (which I believe was an EU directive).

The old one, in the only booklet I have, (2015 scope) has the bold title "Hawke Lifetime Warranty"

Subject to the limitations noted below. Hawke guarantees this product to be free of defects in materials and workmanship for the lifetime of the original owner. (The warranty is legally limited to 10 years within Europe)
If your Hawke product is found to have defects in materials or workmanship, we will repair or, if repair is not possible, replace the product with an equivalent.

The fact that in bold Capital letters it says "LIFETIME WARRANTY" as a heading to me strongly implies that they are saying 'the law limits warranty to 10 years but we still give our the original owner a LIFETIME warranty.

If the limit is 10 years then the headline title should be "Hawke 10 year Warranty" and the word "Lifetime" should not be used to mislead the customer.

Anyway that's by the by,
the fact that their idea of warranty service has become force the customer to buy a replacement from them or get nothing,
is a monumental let down & about face from the excellent service that they gained their reputation from.

[laverdabru]

The old one, in the only booklet I have, has the bold title "Hawke Lifetime Warranty"

Subject to the limitations noted below. Hawke guarantees this product to be free of defects in materials and workmanship for the lifetime of the original owner. (The warranty is legally limited to 10 years within Europe)
If your Hawke product is found to have defects in materials or workmanship, we will repair or, if repair is not possible, replace the product with an equivalent.

The fact that in bold Capital letters it says "LIFETIME WARRANTY" as a heading to me strongly implies that they are saying 'the law limits warranty to 10 years but we still give our the original owner a LIFETIME warranty.

If the limit is 10 years then the headline title should be "Hawke 10 year Warranty" and the word "Lifetime" should not be used to mislead the customer.

Anyway that's by the by,
the fact that their idea of warranty service has become force the customer to buy a replacement from them or get nothing,
is a monumental let down & about face from the excellent service that they gained their reputation from.

Maybe they didn't want to print separate booklets for the European market?

ATB

Bru

[harvey_s]

The old one, in the only booklet I have, (2015 scope) has the bold title "Hawke Lifetime Warranty"

Subject to the limitations noted below. Hawke guarantees this product to be free of defects in materials and workmanship for the lifetime of the original owner. (The warranty is legally limited to 10 years within Europe)
If your Hawke product is found to have defects in materials or workmanship, we will repair or, if repair is not possible, replace the product with an equivalent.

The fact that in bold Capital letters it says "LIFETIME WARRANTY" as a heading to me strongly implies that they are saying 'the law limits warranty to 10 years but we still give our the original owner a LIFETIME warranty.

If the limit is 10 years then the headline title should be "Hawke 10 year Warranty" and the word "Lifetime" should not be used to mislead the customer.

Anyway that's by the by,
the fact that their idea of warranty service has become force the customer to buy a replacement from them or get nothing,
is a monumental let down & about face from the excellent service that they gained their reputation from.

I agree, any warranty should be exactly what it says it is... If it's been limited by another statute, then it should ruddy well say what it's been limited to.... anything else is deception.

[rapidresponse1]

always good to get good service

[angrybear]

It seems that today they have 'reassessed' their position & I have been offered a choice of 2 replacement scopes.

[Shed tuner]

It seems that today they have 'reassessed' their position & I have been offered a choice of 2 replacement scopes.

good outcome

[harvey_s]

It seems that today they have 'reassessed' their position & I have been offered a choice of 2 replacement scopes.

Someone reading this thread perhaps?

[angrybear]

Someone reading this thread perhaps?

Well it wouldn't surprise me if they have a program monitoring all the shooting forums for their name to come up.

Or it might just have 'gone up the line' to someone with a bit more discretion over what happens.