I agree with you that Daystate’s customer services has plenty of room for improvement. As to identifying parts there are technical drawings available via their website but write to Rachel in sales and see what help she may be able to give .....rachel@daystate.com. The shot count is confirmed by an article in this months Airgun Shooter magazine where 60 were achieved. You seem to be guessing without checking the Delta Wolf’s spec’s....e.g. it does have a 480cc carbon fibre bottle. The thing is your view is understandably coloured by a poor experience whereas I’ve had four Daystate’s and all have been faultless so I come from a different standpoint. Although they are moving away from direct customer contact which is a major mistake in my view.