Bad News re Theoben!

[benchstop]

Rapids or Rammers?

[Arthur John Smithsplease]

I think you will find Ben was in charge when such service was the norm.

People were complaining about Theoben long before it changed hands.

[Steyr]

People were complaining about Theoben long before it changed hands.

I know......that is what I am saying

[dave goodall]

People complain about every rifle company check out the daystate owners lots and lots of posts about recent quality control Its ineventible that not every one will be happy from what ive heard darren will havequality control issues at top of hi agenda with whole new staff to impact guns

[Steyr]

People complain about every rifle company check out the daystate owners lots and lots of posts about recent quality control Its ineventible that not every one will be happy from what ive heard darren will havequality control issues at top of hi agenda with whole new staff to impact guns

Hmmm.......at least Theoben have been consistent poor in CS for a very long time

I think that when the buy out happened, they also bought a lot of history - possibly too much to reverse.

I agree CS can vary due to other pressures.........it is a balance between fully staffed and meeting fluxes in demand.

It has never really been on of Theobens strong points though has it.

Even in the days of Frosty Knickers, management were aware and could have addressed the issue. It never happened though.

I do hope the re-incarnation works though. Whilst I think Theobens have rested on their laurels and not really developed much, their rifles are good if you ignore the pre mark 4 trigger options.

[brian747]

i wish the new company Impact Air rifles ,all success and look forward
to getting new models in the shops,
atb brian

[TonyL]

i wish the new company Impact Air rifles ,all success and look forward
to getting new models in the shops,
atb brian

Ditto!

[bigtoe01]

Customer service is best dealt with by producing products that need next to no customer service once they are sold. ONLY when you release a poor product do you need exceptional customer service to keep customers on your side.

If Impact get this right and manufacture the guns to a high standard the customer service they need to offer will be easy...just wear and tear parts and magazines etc.

[Amac]

Couldnt agree more Tone. Lets hope they get it right first time!

Andy

[airtech]

its a shame theoben probably wish now they treated there customers better maybe just maybe they would still be trading now but if you treat your customers like shit what do you expect

[Arthur John Smithsplease]

I know......that is what I am saying

Sorry. Meant to say I was agreeing with you.

Never an easy firm to deal with, and the unpleasant woman on the phone didn't help.

[maxtich]

Hi All
This is what they sent me today when I called.
H.T.H


Hello,



As per our telephone call please see attached flyers for two of our Range – We two more in the prototype stage and as soon as they are ready for release they will be on our website.



GSX 100 – Based on the old Theoben MKI



GSX 200 – Based on the old Theoben MKII



The two that I have sent you are I suppose you would say



GSX T-500 – TTR



GSX 600 - Is our premier model from the Revolution Stable.



We hope you like them!

[maxtich]

They also sent me a couple of attachments showing some pictures of the 2 models,i am not sure I want to put them on here.

[Charlts]

They also sent me a couple of attachments showing some pictures of the 2 models,i am not sure I want to put them on here.

It's only the 100 and 200 nobody's seen yet, the 500 and 600 were at the midland;

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[barts101]

Ensors of Cambridge are now looking after the theoben interests , the liquidators are having talks with the landlord of the theoben factory , some sort of problem or issue, apparently ,talking to Ensors this morning, there is not a large amount of gun parts , the big machines will go for sale etc also
Ensors do mention that everything will be sold off at some point